Packages must be addressed to the expected resident. The maximum dimension of a package should be 36” x 36” x 36” and the weight should not exceed 30 pounds. Both first name and last name must match the name of the registered resident. Packages not addressed to registered residents will be returned to sender. Packages can only be picked up by the resident or a pre-approved designee. An email will be sent informing you when a package has been processed into our system and is available for you to pick up. We have limited storage space and encourage you to pick up your packages as soon as possible. Packages can be picked up at the lower lobby desk. It is recommended you call 10-15 minutes in advance so that staff can have your package available for you at the desk when you arrive. If there is a problem or any issue with an oversize or overweight package, please contact the management office. We are here to help.