To change your password, log in to your portal. Just below the banners, next to Logout you will see your display name. Please click that which will take you to Manage Profile. Then click on Manage Password. Your new password: Can be a mixture of letters, numbers, and punctuation. Must be at least 6 characters. Is case sensitive - passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. "miami115" vs "MIAMI115"). We recommend you don't use common words or names that could easily be guessed by someone else.

If you forgot your password, click on HERE and fill the necessary fields

No, once you are assigned a username and your account is active your username cannot be changed.

If you forgot your username you would need to contact your property management staff and they can send you a user/password reminder.

To unlock your username you need to contact us at support@vertilinc.com to have your user unlocked. Please provide: unit number, first name, last name, and username; after we’ve verified the information we will notify you about your account being unlocked via the same email address you used to register.

To update your information, log in to your portal. Then go to Resident Services at the top menu bar, and select Your Information from the drop down menu. Then click on Edit Info in the window for “Your Information” and you will be able to update your information.

To change your e-mail address, log in to your portal. Then go to Resident Services at the top menu bar, and select Your Information from the drop down menu. Then click on Edit Info and you will be able to update your information.

Yes, each unit must have its own unique username.

To update your information, log in to your portal. Then go to Resident Services at the top menu bar, and select Your Information from the drop down menu. Then scroll down to the window for In Case of Emergency and you will be able to update your emergency contact information as well as your information in the event of a hurricane or natural disaster. It is critical that this information will be up to date since during a natural disaster you may not have the time to update it, so please ensure you keep it up to date at all times.

Management utilizes emergency contacts in the event there is an emergency in your unit and we cannot reach you or other unit occupants.

Yes, access is via SSL and all the information is encrypted.

To update your Support Animal information, log in to your portal. Then go to Resident Services at the top menu bar, and select Your Information from the drop down menu. Then click on Edit Info and you will be able to update your information.

You must always register your new Support Animal with the Property Management office as soon as you bring him/her into the property.

One vote for each of the 338 units. Owners do not vote on matters at Board of Directors meetings.

The cooperative is qualified as an adult community under the Fair Housing Act. Please see the cooperative documents and rules and regulations for other specific restrictions.

Leasing is not permitted.

All regular assessments of the Association are due on the first day of each month. The present assessment on Apartment ___________ is $ ___________ per month.

No.

No.

No.