Website FAQs

Resident Services / Website FAQs

Website FAQs

How do I change my password?

To change your password, log in to your portal.  Just below the banners, next to Logout you will see your display name.  Please click that which will take you to Manage Profile.   Then click on Manage Password.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least 6 characters and is case sensitive. password must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. "miami115" vs "MIAMI115").  We recommend you don't use common words or names that could easily be guessed by someone else.


What if I forget my usrname or password?

If you forget your password, click on HERE and fill the necessary fields


Can I change my username?

No, once you are assigned a username and your account is active your username cannot be changed.


What if I forget my username?

If you forget your username you would need to contact your property management staff and they will send you a user/password reminder.


If my username is locked, how do I unlock it?

To unlock your username you need to contact us at support@vertilinc.com to have your user unlocked.  Please provide: unit number, first name, last name, and username; after we’ve verified the information we will notify you about your account being unlocked via the same email address you used to register.


I have trouble accessing the system, what can I do?

If you are using Internet explorer make sure you add your portal to trusted sites.  If you have other issues with other browsers please contact  support@vertilinc.com and provide the error message.


Is access to the system and the information transmitted secured?

Yes, access  is via SSL and all the information is encrypted.


I own more than one unit. Do I need more than one username?

Yes, each unit must have its own unique username.


Using the  system                                                                                                                                           

How do I update my information?

To update your information log into your portal and click RESIDENT SERVICES at the top menu bar then select "your information" from the drop-down menu. Click on edit info in the window for "your information" and update your information.


How to update your emergency contact information?

To to update your information log into your portal and click RESIDENT SERVICES  at the top menu bar. Select "your information" from the drop-down menu, scroll down to the window for "IN CASE OF EMERGENCY" and update your emergency contact information. It is critical that this information be kept updated as it will be used in the event of a health emergency, injury or natural disaster such as hurricane, etc.


When does management need to contact these emergency contacts?

Management utilizes emergency contacts in the event there is an emergency in your unit and we cannot reach you or other unit occupants.