Packages must be addressed to Residents. The maximum dimension of the package cannot exceed 36” x 36” and the weight cannot exceed 30 pounds. Both first name and last name must match the name of the registered Resident. Please note that packages not addressed to registered Residents will be returned to sender. Packages can only be picked up by the resident or pre-approved designee. Email approval from the Resident to the Management Office or Front Desk Supervisor is required.